Frequently Asked Questions

Here are the answers to the most common questions about our service.

Will my vehicle be driven at any point during shipping?

The vehicles will only be handled for assembly and disassembly purposes in the corresponding transport and at the time of collection and delivery, always according to the circumstances and following local regulations or restrictions.

Recommendation: Write down the mileage of your car at the time of pick-up and delivery. Any discrepancies must be put in writing and signed by the driver and you (client).

Do you deliver door-to-door?

It is the ideal of our service in Car Freight ShippingHowever, in some residences, localities, or states they do not allow it and if this is the case, an appointment with the trucker will be arranged in a place that is convenient for you, such as parking lots or shopping centers and the delivery of the vehicle will be made.

What happens if you cannot be present at the place of delivery/collection of the car?

Someone must be present at the place of delivery or collection to sign the BOL (Bill of Lading).

If you do not have a third party who can receive or deliver the vehicle, it will be taken to the nearest terminal (this may be several miles from your location) and you will be responsible for picking up or transporting it to the desired location.

Do you transport pets?

We do not transport pets. We only provide services related to car transportation.

Can I send my car if it is not working (inoperable)?

Your vehicle must be in good (operable) condition to be driven; this includes the ability to go forward, reverse, brake and turn. In case it is not operable, an additional charge will be made since it implies greater physical effort for its assembly and disassembly from the truck or ship.

What insurance will my car have when transported with Car Freight Shipping?

For Land Transportation of your car, we have all-risk insurance included in the quote. Regarding the Ocean shipping service, we can offer you maritime insurance with different coverages and an additional cost to the service. Please, consult with our commercial advisors for more information and to know the terms and conditions.

How long does it take to ship my car?

Shipping from Jacksonville, FL to San Juan, PR, or vice versa takes 3 calendar days. And, from the port of Eddystone, PA to San Juan, PR, or vice versa it has an estimated duration of 7 calendar days

Shipping dates are estimates and may change without notice; however, at CAR FREIGHT SHIPPING INC we guarantee shipment as soon as possible.

Can I take the vehicle to the port on my own? Is it cheaper?

Yes, you can take the car to the port, and we can help you in the process. But it is not cheaper, as the port charges a fee for access to its facilities of $80.00, storage fees of $25.00 or more, depending on the time it takes the transport vehicle to leave the port.

I bought a car at auction; can you transport it?

Yes, we can transport it. In that case, to quote the service, you must know the address where the car is located, the VIN, the stock number, and the buyer number, as well as the make, model, and year of the car.

Can I send personal items inside the car I am transporting?

Yes, you can pack your belongings inside the vehicle. This possibility is handled at the customer's risk and should not exceed 100 pounds, as excessive weight can damage your vehicle.

Please remember that this is not a complete move inside the vehicle and additionally, you must notify us of the presence of belongings in your vehicle because it generates an additional service charge.

How do I transport my car?

Most Land transportation is done in an open truck, with a capacity for 8-10 vehicles. These trucks are much larger than regular moving trucks.

In the case of Ocean Shipping, it can be done on flatbed vessels in which the vehicles roll down the ramp of the vessel, or on multipurpose vessels that require the vehicles to be lifted by a crane.

How should I prepare my car for shipping?

Here we give you five important recommendations to prepare your car.

The car must not have leaks or drips and the battery must be well secured.
Have only ¼ gas in the tank. If this amount is exceeded, you will have to pay an additional cost to remove the rest.
Deactivate or disconnect any alarm or anti-theft equipment.
Remove keys, garage controls, radios, CDs, CD/DVD players, among others.
Secure or remove any loose parts, especially fog and floor lights, spoilers, bike racks, and oversized mirrors. Also, lower the antenna, if possible.

Can I send a car that is not balance?

Yes, you can, if the bank or entity to which you are paying for the vehicle gives you a letter indicating that you are paying for it and that you can transport it out of the country. With that authorization, you can ship your vehicle.

When should I pay taxes (arbitrios) in Puerto Rico?

Excise taxes (arbitrios) are a contribution imposed by the Department of the Treasury on certain items at the time of their introduction to Puerto Rico.

In the case of excise taxes for vehicles, these must be paid before picking them up at the port. To pay them, the Department of the Treasury gives the client the documents to pay at the port and once the payment is made, the vehicle can be picked up.

Hiring marine insurance. Is it mandatory or optional?

It's optional. However, we always recommend that you take out marine insurance for the transport of your vehicle. The cost of marine insurance will depend on the value of the vehicle that you declare and once the policy is issued, the payment made by the insurance is NOT refundable.

Can I send a car from PR to the USA only with the affidavit?

No. In the event of the loss of the title, you must request a duplicate of the title from the DTOP (Department of Transportation and Public Works) to transport the vehicle.

If I send more than one vehicle, do you offer preferential prices?

With us, you can get a discount on your quote if you ship more than one car at a time. Contact us so that one of our sales advisors can help you and generate this quote.

Can the quote I receive from you vary?

Our quote is valid for 7 calendar days. Once this time has elapsed, the costs may vary, and you must quote again to update the estimate of your vehicle transport.

What type of transportation will my vehicle have in the Land Transportation?

Most land shipments are made by open trucks, with a capacity of 8-10 vehicles. These trucks are much larger than normal moving trucks.

What happens if my car is damaged in transit?

It is important that when you receive your car, you check it and compare the information that the driver has in the Bill of Lading (BOL):

If you sign the BOL, it means that you accept the conditions of delivery of your car.

If the vehicle presents any damage, you must notify it in your copy of the BOL and ask the driver for the information to make the corresponding claim.

Recommendation: Always check the delivery status of your vehicle, regardless of the time or the weather. If there is any damage, we recommend taking photographs as evidence of such damage and retaining your copy of the BOL.

If my vehicle does not work, can you transport it?

If your vehicle does not drive forward, reverse, brake, or turn for pickup and delivery, it is considered inoperable and incurs additional cost to your service, as these vehicles require more physical activity and more time to set up and takedown. which represents delays in logistics.

How long does it take to ship my car by land service?

It varies depending on the weather conditions, the distance of the shipment, the availability of trucks at the time you want to make the shipment, etc.

Can the quote I receive from you vary?

Our quote is valid for 7 calendar days. Once this time has elapsed, the costs may vary, and you must quote again to update the estimate of your vehicle transport.

Do you transport in closed trucks?

Yes. The closed truck transport can only transport between 4 and 6 vehicles and is equipped with a hydraulic door to facilitate the mounting and dismounting of the vehicle. These differences make transport more expensive compared to the open truck.

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Frequently Asked Questions

Here are the answers to the most common questions about our service.

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